Placing an Order
You can place an order by one of the methods
Order Online: www.databasecreations.com
The online shopping cart automatically
calculates shipping based on the location and method
chosen at the time of purchase. If you place an
order over the phone, the following standard shipping charges
US Priority Mail
$7.95 per item in the Continental USA.
|$18.95 for the first
item. Add $15.00 for delivery to Alaska or Hawaii.
|$37.95 for the first
item. Call for cost of shipping multiple items.
Add $15.00 for delivery to Alaska and Hawaii.
||Shipment to locations
outside of the United States are shipped via UPS
International Worldwide Express. Please call for pricing.
option applies to most Database Creations LLC. software
products and some third party software at no additional
*Please Note: Downloads
are NOT sent immediately. The credit card information must
first be verified and authorized. Then, an e-mail will be sent
which includes the download instructions and unlock key(s) for the
The items marked as Download Only
will not include shipping charges, as there will be no physical
shipment. If you would like a CD sent to you, please send an
firstname.lastname@example.org with your complete shipping
We accept MasterCard, VISA,
DiscoverCard, American Express, and PayPal.
- Saturday delivery is available for US orders only. Please add $15.00 to your
- Purchase Orders accepted from Fortune 500, Government, Education, State and
Local municipalities in the United States only.
Database Creations understands that
sometimes products do not fit the needs of our customers for one reason or
another. Therefore, when returning products, we ask that you follow the
steps outlined below in our return policy.
Most of our products include a 30-day
money back guarantee. This gives you time to test the product to see if it
meets your needs. If it does not, you may return it within 30 days of
receipt for a
refund of the purchase price. All returns are subject to a 10% restocking
fee. No returns are accepted after the 30-day period. We will gladly
exchange damaged materials. Product upgrades are non-returnable.
For purchases made with American
Express or Discover cards, a 3% fee is charged since those cards do not
refund their fees when we issue credits.
Before You Return Products
Most product problems can be resolved
with an email or phone call to our technical support department. See our
support page for details. If tech support cannot resolve the problem, a product
exchange may be the solution. Contact us by email to
or call us at 800-277-3117. we will try to help you find a product that will better
suit your needs.
In the event tech support or an exchange
will not correct the problem, you need to obtain a valid Return
Merchandise Authorization (RMA) number to return the product.
- The 30 day return period begins on the
date the product was shipped or an email sent to download the
software. We have a 30-day money back guarantee
for most software products and hardware. Please refer to additional
information below on products that can/cannot be
- Shipping and Handling charges are
- Have your invoice number ready
- Call a Database Creations Customer
Service Representative to receive your RMA number or email us at
- RMA numbers must be clearly visible
on the outside of the box the items are shipped in.
- Return the product by some trackable
method, such as UPS or FedEx
NOT be accepted unless identified
with a valid RMA number!
We would like to know why you are
returning the product. We develop many of our products based on customer
requests and needs. Knowing what you want in a product helps us develop
better products for our customers. We may also be able to suggest a
different product that will better suit your needs. If you would like to
exchange a product, any price difference will either be refunded or
charged to your credit card or billing account.
Products MUST be returned in
- Your returned package MUST contain
ALL original material. This includes product boxes, disks/CD's,
manuals, and registration forms. Advertising inserts do not need to
- Please do not write on the original
manufacturer's label, packaging or manuals.
- Include a copy of your invoice and
the reason for the return.
- The RMA number must be clearly
visible on the outside of the box the items are shipped in.
- Pack products securely in an
external carton and return by a reliable, trackable method such as
FedEx, UPS, Airborne Express, DHL.
- Downloaded software being returned requires
a signed software return letter.
Restocking Fees and Rejected
- Restocking fees may apply if the
product(s) do not meet the return policies stated above.
- With damaged product(s), we reserve
the right to refuse shipment and/or charge a restocking fee.
- Any item returned without a valid
RMA will be refused or returned.
- Any item returned beyond the 30-day
return period will be refused or returned.
Product Return Information
Most software products, unless they are
product upgrades or retired products or otherwise
noted on each individual product page, include a 30
day money back guarantee. Please read the return policy for each product
on its individual product page.
Should you need to return a software product
purchased from Database Creations LLC., a refund of the purchase price
of the product will be refunded to the purchaser if the product is
returned within 30 days of delivery of the product and in saleable
condition with original packaging. Shipping charges are not refundable.
If the product is not returned in saleable condition, a 10% re-stocking
fee will be charged. The purchaser is responsible for any shipping
charges incurred in returning the product to Database Creations LLC.
Returned merchandise should be shipped using some trackable method such
as UPS or FedEx. Please call for an RMA before returning items to us.
Downloaded software requires a software return letter to be completed
and returned prior to issuing a credit.
Keystone Learning Systems Training
Keystone Learning Systems offers a 15
day refund or exchange for their products. Please read their
for specific terms and conditions.
All books are non-returnable.
Only un-opened hardware may be
returned! Unopened hardware that is returned will be subject to a
10% restocking fee. This includes scanners, cash
drawers, light poles, receipt printers, label printers and POS
keyboards. All hardware items must be returned in original packaging,
unopened and in
Opened hardware items are non-returnable.