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About Us
Download Demos
Business Products
Developer Tools
Developer Partners / Resellers
Third Party Software
Training Courses
Hardware
Support
Related Links
Special Upgrade Offer

 

Services

Technical Support
Training
Custom Programming
Data Conversion

Support

 

At Database Creations, we offer a variety of resources when you have questions or need help using our products. Use our online support center to search our FAQ's, download a product update, submit a technical support request, or purchase a technical support plan. Technical Support is available to all Database Creations customers with registered products. Customers who have not yet registered their Database Creations products may do so through the Product Registration form. If you have questions about the Technical Support Center, please call 860-644-5891.

Customization/Development Assistance

If you are looking for assistance with developing custom modules or solutions for your specific business needs including:

bulletAdd new reports or modify existing reports
bulletAdd new fields to existing forms and reports
bulletImport data from other sources or shopping carts
bulletExport data to other applications
bulletAdd new functionality

We can help! Database Creations Certified Business Partners can help with your installation and customization needs. Several of our Partners have created additional modules and functionality for use with Database Creations software for specific vertical industries.

See our Business Partners page for a listing of available partners or email diana@databasecreations.com for assistance.

Technical Support

Need help with your Database Creations product? We offer a variety of technical support options, based on an extensive repository of product and industry knowledge. Regardless of the Database Creations product you use, or your organization's size, we pride ourselves on providing support for each and every customer.

We also offer a wealth of free Web-based support information:

bulletKnowledgebase

Office 2010/2007/Vista/Windows 7 Support

The following products have been tested for use with Office 2007 SP2 and Office 2010 (32bit):
bulletBusiness! Professional Edition
bulletBusiness! Standard Edition

Please take a look through our knowledgebase of articles relating to workarounds or things to be aware of when using Database Creations developed products with Access 2007 and 2010. If you are using our products under Access 2010/2007 and think you have discovered a problem, please send along a detailed email to diana@databasecreations.com or check the various support sites and user forums on the web for assistance.

Windows 7

No issues have been reported at this time other than setting full permissions to the Business! program folder and data file.

Other Sources of Support

If you have questions pertaining to Microsoft Access, try one of these sites for assistance.

Microsoft Access Support Page - Microsoft's main support page for Microsoft Access.

Experts-Exchange - One of the most powerful Community Support resources in the world. From software to hardware issues, their vast IT library puts more IT information at your finger tips.

Certified Business Partners - Provide customization, installation and training services for Database Creations business software products.

PC Charge - If you are looking for assistance on PC Charge, you need to contact Verifone, the manufacturers of PC Charge:

PC Charge Technical Support Phone: 877-659-8981 (for general help on PC Charge software)
PC Charge DevKit Technical Support Phone: 877-659-8983 (for development help on the Dev Kit)
Verifone on the Web: www.verifone.com

Technical Support Contact Information

Note: Database Creations only provides support on products we develop, if you need support on third party products, please contact the developer of the product directly. For a list of tech support contact information for third party products see Third Party Product Support.

Standard Support

Fax: 800-277-3117
Phone:
860-644-5891(8:00 a.m.—4:30 p.m. EST, Monday–Friday)

To order a support plan, click here or call 800-277-3117.

If you have questions or comments regarding our technical support services, contact sales@databasecreations.com.

Product Updates

You can request to download the latest updates available for products developed by Database Creations.

January 2013

Updated 1099/1096 forms and reports for Tax Year 2012 - available for Business! Standard Edition and Business! Professional Edition users.
bullet Download the Update File 

January 2012

Updated 1099/1096 forms and reports for Tax Year 2011 - available for Business! Standard Edition and Business! Professional Edition users.
bullet Download the Update File 

January 2011

Updated 1099/1096 forms and reports for Tax Year 2010 - available for Business! Standard Edition and Business! Professional Edition users.
bullet Download the Update File  Revision 1

 

Older Updates

January 2006

bulletHotfix Available for JET Errors - resolves the Jet errors users may receive while working in the Sales System forms within Business! accounting software.
bullet View the Update Document
 

 

 

 

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Database Creations
Sales: 800-277-3117 - Support: 860-644-5891
Fax: 800-277-3117 - Email: sales@databasecreations.com

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