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Support Plans

 

Technical Support Plans are available for purchase for current versions of Database Creations Products. Retired products or product versions are not covered by these support plans. Support for retired products or versions can be purchased on a consulting basis at a minimum charge of $95 per incident for up to one hour of assistance.

Standard Support Plans

Standard Support Plans are available to registered users who have used up the incidents in their Getting Started support plan and require additional support. These plans expire one year from the date of purchase. They can be used on any active product developed by Database Creations LLC. Note: Customized software may require additional support at our hourly rate of $95 for up to one hour of assistance.

Single Incident $35/1st 15 minutes, $25 each additional 15 minute increment Payable by credit card at the time of the support call. We accept MasterCard, Visa, Discover, and American Express.
Five Incident Plan $149 for five 15 minute incidents.
Ten Incident Plan $275 for ten 15 minute incidents

Priority Support Plans

Priority Support Plans are available for registered users who require additional support with more immediate assistance. These plans expire one year from the date of purchase. They can be used on any active product developed by Database Creations LLC. Note: Customized software may require additional support at our hourly rate of $95 for up to one hour of assistance.

Support is available via phone, fax or email with phone support providing immediate contact with a technician - available Monday-Friday, 8:00AM EST to 4:00PM EST.

Single Incident $125/hr - 1hr min. Payable by credit card at the time of the support call. We accept MasterCard, Visa, Discover, and American Express.
Five Incident Plan $595 for five, one hour incidents
Ten Incident Plan $995 for ten, one hour incidents

 


 

 

 


Database Creations
Sales: 800-277-3117 - Support: 860-644-5891
Fax: 800-277-3117 - Email: sales@databasecreations.com

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